Troubleshooting

Possible cause

Battery Pack is discharged.

Solution

Charge the Battery Pack.

Possible cause

The USB cable is damaged.

Solution

Replace the USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply (if necessary).

Possible cause

Calibration is required.

Solution

Perform the calibration according to Microbolometer Calibration section.

Possible cause

Manual calibration has been performed with the lens cover open.

Solution

Check the Calibration Mode, close the lens cover and calibrate the device.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast level in the Quick Menu.

Possible cause

These problems may occur during observation in adverse weather conditions (snow, rain, fog, etc.).

Possible cause
Device password has been changed.

Solution

Delete the network and connect again using the password saved in the device.

Possible cause

The device is in an area with too many Wi-Fi networks that may be causing signal interference. There is a strong source of electromagnetic interference nearby.

Solution

To ensure a stable Wi-Fi connection, relocate the device to an area with fewer or no Wi-Fi networks. Make sure there are no sources of electromagnetic interference (motors, transformers, etc.) nearby.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution

Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

The device was exposed to static electricity during operation.

Solution

After exposure to static electricity, the device may either reboot automatically or require turning off and on again.

Possible cause

You are looking through glass.

Solution

Сhange the viewing position to avoid it.

Possible cause

In positive temperature conditions the observation objects (environment, background) are heated in different ways due to different thermal conductivity. As a result, a high temperature contrast is achieved and therefore the image quality formed with binoculars is higher.

At low operating temperatures, objects under observation (background) normally cool down to roughly identical temperatures, which leads to reduced temperature contrast and to image quality (precision) degradation. This is normal for thermal imaging devices.

Possible cause

A discrepancy between the thermal imaging and digital channels images is possible. It is not a defect.

Possible cause

IR illuminator on.

Solution

Turn off IR illuminator.