ISSUES (Stream Vision 2)

Please see the connection guides:

For iOS devices

For Android devices 

• Please make sure you are using the latest Stream Vision version.
  Google Play  App Store / Update the app if necessary. 
• Please make sure you have turned on WiFi in your device.
• Please switch device's WiFi bandwidth to 2.4 GHz (instead of 5 GHz, if applicable).
• Please make sure you have turned on GPS (Location) on your mobile device.
• Turn off and on your Pulsar device and phone and try reconnecting.
• Please turn on "Flight mode" before establishing connection.

Please ignore such messages, they have nothing to do with the connection to the device.

The Pulsar device is not the source of the Internet connection, which is why the phone shows them.

Please proceed with connection instructions above.

• Please make sure GPS (Location) is on in your mobile device.
• Try switching on the "Flight mode" (for iOS devices) and disable mobile data transfer.
• Try turning off your home WiFi router or other strong WiFi networks and re-try the connection.
• Turn off the "Switch to mobile data" (Android) option – this smartphone feature may automatically shut down the connection to the Pulsar device. 
• For Android devices please select "allow all” for the App's features of your phone settings.
• For iOS 14 and 15 make sure the "Local network" setting is on in the app's permissions.
• For better performance while downloading files or while updating firmware, please make sure the distance between your device and phone is within 0.5-2m. 

Should the issue persist:

• Return to default settings in your Pulsar device.
• Check that the password in the Pulsar device is correct (or set up a new password).
• Delete (forget) the Pulsar device's network in your phone and connect to this network with a new password. 

• Default password is 12345678. You can check and change it in the "WiFi Settings" menu item of your device. 
• To reset your password, please go to "General settings"=> "Default settings". 

Please make sure your device is connected to the phone. 

Follow the connection instructions above (link).

• Please make sure the phone is not trying to connect to a stronger WiFi network or a network set as default.
• Please make sure the distance between your device and smartphone is within 0.5-2m.

• Please make sure that mobile data are turned on in your mobile device.
• Alternatively, please disconnect your Pulsar device and phone and use the WiFi network to share files.

No, you can only share files one by one.

Choose a downloaded file from the app gallery and click on the “share” link in the bottom left corner.

• Please go to phone settings(Applications), choose “Applications”, select the app you are sharing with, and deselect "Use as default".
• Please note that the phone's menu items may look different depending on the phone model.

Enabling the GPS (Location) function is required for the application to remember the network name and then, if the connection with the device is lost / restored, it can re-connect automatically.

The application does not collect location data for any other purpose.

Connection is impossible without turning on GPS.

Motion detection will become available in future app releases.

For updates, please stay tuned to our news: on Facebook and our website

Pulsar devices do not feature a GPS module or IP tracking system for tracking. You may send your serial number to support@pulsar-vision.com, our service centre will let you know if the device is returned for repair.

Please try restarting the application and retry.

If this does not help, please try accessing with the help of a Facebook, Google or Apple account.